Last week I mentioned some general FAQ questions on the UP Rewards program would be answered by Rite Aid early August.
Well, at the end of June I posed my own questions…and I got some answers today for you! Please note that these answers are coming from the PR department after some research and effort. My contact has graciously offered to help answer additional questions you may have…so let me know if you have others.
1. Can you redeem an UP Reward immediately? (I personally was able to do this, but one reader was told she had to come back the next day.)
Yes, there is no wait time. Please feel free to refer any readers in situations like that to me so that we can investigate and find out what happened.
2. Can you redeem an UP Reward for the same promotion? (For instance, if I buy Colgate and earn a $1 UP Reward, can I then go back and buy another Colgate and get a 2nd UP Reward?)
Yes. Valid +UP Rewards should be thought of as gift cards and may be combined without limit.
3. Can you redeem mulitple UP Rewards in a same transaction?
Absolutely, assuming you’re talking about the “$X off non-prescription purchase” +UP Rewards, you can stack as many of these as you wish provided the Rewards amount is not greater than the pretax value of the transaction (and if it is, our associates can manually adjust the purchase so you just lose any extra Reward value). Just think of these Rewards as gift cards, which don’t affect coupons being stacked either.
4. What should you do if you expect to receive an UP Reward, but it doesn’t print? (This happened to at least one of my readers.)
Yes, our store teams have been given instruction for several work-arounds, although you – or your reader – should please point this out at the time of the transaction as it’s difficult to get back into the system after you’ve left the store. (And I apologize for asking you and your readers to doublecheck us. We have several initiatives coming up that will hopefully reduce the instances where Rewards fail to print and also make it easier for associates to offer an acceptable replacement offer should it occur anyway).
5. Are UP Rewards from Rite Aid (vs. manufacturers)?
6. Does Rite Aid intend to replace their Rebate program with UP Rewards?
Not as of July 2010, but our goal has always been to offer the most effective and practical rewards/savings programs.
7. Any press release, web link, etc about what this program is or its guidelines? I haven’t seen anything.
Link I shared last week is about it thus far, although I do intend to release an FAQ sheet next month to address this issue (thus please keep questions from you or your readers coming so that I can address as many concerns as possible).