Rite Aid answers my UP Rewards questions!

Last week I mentioned some general FAQ questions on the UP Rewards program would be answered by Rite Aid early August.

Well, at the end of June I posed my own questions…and I got some answers today for you! Please note that these answers are coming from the PR department after some research and effort. My contact has graciously offered to help answer additional questions you may have…so let me know if you have others.

1. Can you redeem an UP Reward immediately? (I personally was able to do this, but one reader was told she had to come back the next day.)

Yes, there is no wait time. Please feel free to refer any readers in situations like that to me so that we can investigate and find out what happened.

2. Can you redeem an UP Reward for the same promotion? (For instance, if I buy Colgate and earn a $1 UP Reward, can I then go back and buy another Colgate and get a 2nd UP Reward?)

Yes. Valid +UP Rewards should be thought of as gift cards and may be combined without limit.

3. Can you redeem mulitple UP Rewards in a same transaction?

Absolutely, assuming you’re talking about the “$X off non-prescription purchase” +UP Rewards, you can stack as many of these as you wish provided the Rewards amount is not greater than the pretax value of the transaction (and if it is, our associates can manually adjust the purchase so you just lose any extra Reward value). Just think of these Rewards as gift cards, which don’t affect coupons being stacked either.

4. What should you do if you expect to receive an UP Reward, but it doesn’t print? (This happened to at least one of my readers.)

Yes, our store teams have been given instruction for several work-arounds, although you – or your reader – should please point this out at the time of the transaction as it’s difficult to get back into the system after you’ve left the store. (And I apologize for asking you and your readers to doublecheck us. We have several initiatives coming up that will hopefully reduce the instances where Rewards fail to print and also make it easier for associates to offer an acceptable replacement offer should it occur anyway).

5. Are UP Rewards from Rite Aid (vs. manufacturers)?

A combination.
 
6. Does Rite Aid intend to replace their Rebate program with UP Rewards?

Not as of July 2010, but our goal has always been to offer the most effective and practical rewards/savings programs.

7. Any press release, web link, etc about what this program is or its guidelines? I haven’t seen anything.

Link I shared last week is about it thus far, although I do intend to release an FAQ sheet next month to address this issue (thus please keep questions from you or your readers coming so that I can address as many concerns as possible).


Comments

  1. Ashley says

    I was wondering if you can get multiple of the same UPs in a transaction. So if I purchased 3 of the same product, could I get 3 UPs?

  2. says

    Thanks for posting this. I know I had an issue where an UP reward didn’t print as expected. I didn’t pursue it at the time because the cashier I was working with was incredibly rude and mean to me so I was too flustered to do anything about it. In fact, I haven’t been back since.

    • arussell says

      It seems to me that the program may have been launched before everyone involved knew fully how it worked. I’m so sorry you had such a bad experience! I hate when that happens. If I were in your shoes, I’d try emailing or calling corporate to see if you can get it resolved. Do you still have the receipt?

    • Kim says

      KimN, I had that happen to me also. I called corporate (with my receipt) and they took all the store info, transaction info, etc. and then mailed me a $ off coupon for my next visit. I would try calling corporate. It wasn’t as time consuming as I expected it to be.

      • arussell says

        I think the added benefit to calling corporate is letting them know this is happening so they can hopefully correct it for others!

  3. Lynn says

    I would like to know if there is a limit to the number of like UP rewards that will print per day/week/offer type (probably tracked through your Wellness number). For example, I purchased an item that had an UP reward advertised, and the reward printed. I went back later the same day and purchased the same item again, and the UP reward did not print. Though I have not seen limits stated anywhere, I was told by one cashier that there is a per day limit on some items, and that different items have different per day limits.

  4. Rebecca says

    Angela, the scenario Lynn mentioned is one I’m becoming quite familiar with. I’d love to hear your contact address it. Today, for instance, I purchase 3 different UP Reward items in a single transaction and I received all 3 UP rewards on my receipt. I then duplicated the exact same transaction (using the same manufacturer and store coupons) and I made sure to have my wellness card scanned prior to anything else and…. NO UPs printed out. My cashier (she’s also the manager) was quick to note the UPs did not print and she gave me their value in cash. *We even tried a different register but the same thing happened. I’ve since done some research online only to discover that this is happening everywhere and there is no consistency in the scenarios or the explanations given by corporate CS. Examples I’m seeing for this week are: Zegerid UP prints first time but not second….. Zegerid prints first three times but not fourth…. shoppers report using coupons and not using coupons so these don’t seem to matter. Reports from corp. cs vary: “They are sending me a refund for all my UPs!” “They are planning to restrict UPs to one print per customer effective 8/1.” All the reports I’m reading are from very confused shoppers – some call corporate to be told this is a new policy and UPs are being restricted, but then they’ll call back again & get a CS rep who then contradicts the earlier rep to the point of sending a refund(!)…. Personally, I figured the UPs would eventually be curtailed. However, like many other shoppers, I would expect Rite Aid to both uniformly publicize AND enforce it across the board. As it stands this week, neither is happening. The contradictions are too numerous to list and I know RA Corp. has been flooded w/calls. It’s confusing for customers and managers alike (not to mention time-consuming) when you stand at the register trying to figure out what went wrong as well as come up w/a new purchasing scenario for your next transaction. All that to say… I’m hoping that when your contact said, “We have several initiatives coming up that will hopefully reduce the instances where Rewards fail to print and also make it easier for associates to offer an acceptable replacement offer should it occur anyway” that it means the confusion will end soon. I’d love to learn more as you know it. Thanks for looking into this, Angela!

  5. says

    Here is my question on the UP rewards. Do you have a limit of how many times you can do the same deal? Here is what I tried this week. The Garniere products deal was if you purchased two you got a $3 +UP. Well I did this on Sunday and then decided I think I will go back and stock up on a couple more. I bought two more and it didn’t print it out for me. The cashier said I must have reached my limit? Is the limit only one?

    • Rebecca says

      Abby – that’s the issue I’m confused by as well (see my post above). For whatever reason, shoppers are reporting UP rewards printing only once, only twice, only three times… with no rhyme or reason as to why one gal has no issues receiving multiple UPs on the same item and yet the person in line behind her can’t get theirs to print the second time. Answers received from Corp. have differed greatly – some reps apologize and say that as long as the transactions were separate, the rewards should have printed and “we’ll send you a check for the reward you should have received.” Other reps are saying a new limit is being implemented 8/1 for just one UP per person… very confusing. Anyway, all that to say, you are not alone in your experience and, at this point, I don’t know that anyone on our side of the counter truly knows why this is occurring or how soon it will be resolved.

      • Karen Lynne says

        Crazy thing is, NONE of my UP Rewards have printed (even at 2 different stores, actually in 2 states!) on the 2nd of 2 transactions. I am using the UP rewards from transaction #1 on transaction #2, but they are NOT for the same items, yet the UP rewards for the (totally unrelated products) in the 2nd transaction don’t print. The first time, the cashier hypothesized that it limited the UP rewards by wellness #. Again tonight, I didn’t notice til I got to the car, and was late for dinner at my Mom’s, so I wasn’t able to address it right then with the cashier. It also wouldn’t let me use a $1 UP Reward on a $1.75 balance (before tax)… Weird.

  6. Abby says

    Rebecca sorry I didn’t read your scenario before I posted but thanks for the answer. I did call my local manager who said she is not sure why this is happening either in other words they have not been told of any policy. But she thinks they are going to limit it to one UP per customer by monitoring it with your Wellness card.

    • arussell says

      Yes, there will be a general FAQ up in early August. These are specific questions I had for Rite Aid about the program, and some of them may not be covered by the FAQ.

  7. Jessi says

    thanks maybe I should print this. I was told that you could not use mroe than one up reward in a transaction to pay for an item so I used them to buy some clearance baby lotion, etc with coupons but there was an item I had wanted and would have combined them all to get it if they would have let me.

    I was also not able to use my last few coupons for some toothpaste, etc before they expired because the first time I wanted to use them I didnt know what time the store closed and i got there too late so I had one day left so I did several transactions to use them and get my up rewards making them free. After a few transactions even though I was letting other people go ahead of me and taking stuff out to my car I was told that the cashier might get in trouble for running so many of the same transaction and that it was really unethical for her to be doing that for me and that she might be accused of doing a favor for a friend or something and convinced me to write down my name and number in case she was questioned so they could call me and confirm that I was not a friend of hers.

    I didnt think there was anything unethical… many deals will say limit one per transaction. If the stores wanted to limit if further they specify one per household or one per customer per day, etc.

    when they limit per transaction or per visit, The store is not telling you how many times a day you can visit or how many transactions you can have. and they are not losing money by allowing you to use your manufacturers coupons in another transaction. The manufacturer gives them that money. And I pay for the newspaper subscriptions to get those coupons its not like I photocopied them or anything… what is unethical about that?

  8. arussell says

    Thanks to everyone that has left questions or comments. I will be compiling these for a “round 2″ to send to my contact.

    Yes, you are welcome to print this and take it into the stores if you think it will help. Probably more helpful will be to bring the FAQ sheet Rite Aid is planning on publishing to their own website. It may hold more klout to bring in something from their own site versus mine.

    That being said, if anyone’s curious – these answers did in fact come from corporate & public relations – and not just a random conversation I had with an employee. This answers were carefully compiled.

    Thanks.

  9. Molly says

    I asked this before, but it wasn’t covered here. My store told me that when I get a raincheck that it would still print when I bought the item. So I tested it on an item that was free after coupon anyway (so I wouldn’t be out anything) and the reward didn’t print. So my question is– If my store is out of stock on an item and I get a raincheck, if they enter it as raincheck item when I purchase it, should I still get my UP reward?

  10. says

    Can we get our receipt details from Customer Service if we used our wellnes card for the transaction? I misplaced my receipt and was hoping they can pull this information since it must be tied to my wellness account. I needed it for my Single check rebate (SCR).
    Thanks

  11. john micheals says

    If I receive an up reward and use it on a free item through a single check
    rebate will it affect how much rebate I get in the mail

  12. Michelle McAninch says

    I purchased two pillow pets in the same transaction and only got one + Up reward. Who can I contact to pursue getting the second that it sounds like I should have gotten?

  13. Marj says

    Hello everyone :) I have a quick question. If I purchase an item that is free after UPs and use a coupon as well, will it still print my UP rewards? For example, if I purchased an item for $2.99 (which gives back a $2.99 UP reward) and used a $1 off mq, will it still print my UPs? Thank you!

      • Marj says

        Thank you! & has anyone ever shopped at a 24hr rite aid store at midnight on saturday evenings? Will the new weekly deals start and print out UP rewards at 12am sunday morning? Everyone, & I mean everyone, goes to my rite aid & I feel like I miss out on all the deals by late sunday morning.

        • arussell says

          Hmmmmmmmm…I haven’t personally tried or done this, but it may certainly be worth trying – OR you could call your Rite Aid and see what they say? If you end up doing that, please let us know what you find out!

  14. Eric says

    How do you redeem points on your rewards card? (Do you go up to the cashier and tell him/her you want to redeem points) how does this work? Do you think you could give me step by step instructions? im new at the rite aid thing and i really would like some help… thanx sooo much, and i really apriciate it :)

  15. Jodi Messer says

    I think the Up rewards is a big scam. They only give you a week or so to redeem them and they did not tell me this when I signed up. Of course it is probably in the fine print on the brochure. Anyway, in the electroinc world, why the heck are we having to save paper receipts and bring them back in? Why don’t the reward dollars go onto our UpReward account?

    I also think having a stupid card for every stinking store I go to in order to get even a sale price, is also ridiculous!!!!

    • arussell says

      First, if you want the rewards to go to your reward account, wouldn’t you need a card for that? ;)

      Second, while some of what you’ve described is certainly annoying (i.e., short time frame), I don’t think this makes it a “scam.” I think I’m not so bothered by it, because as a hard core couponer, I’m already clipping and saving paper and tracking expiration dates. It doesn’t feel out of the realm of what I’m already doing, I suppose. Sorry you aren’t a fan. I honestly wasn’t at first, but I am now!

    • Rebeca says

      Jodi, while I understand your frustration, I gotta say that, for at least me personally, the +UP Rewards are something my family & I benefit from tremendously! My +UPs generally last 2 weeks but I also received a $20 +UP Friday that does not expire until the end of March. I’d say that my monthly average “spending” at RA is around $300 (at least) but my actual OOP is maybe $10. That’s a household savings of $3,480!

  16. susan says

    Do you know if we have to purchase all of the items that qualify for an UP reward on the same shopping trip? For example, Rite Aid had a buy $10 of certain cleaning products, get a $3 UP reward. However, one of the cleaning products I bought was the wrong one, so I only had $9 in qualifying purchases for the UP reward. Can I go back and buy one product and have that count towards the $10? Thanks!

    • Laura says

      I also would like to know. I went last night and tried their buy $40 and get 10 up rewards. I didn’t do my math well and only got $36 so I was $4 shy of getting my up rewards.

  17. Chrysta says

    If I received up rewards. Do I have to use the rewards on the same items that I received the rewards for.. next time I go into the store

Trackbacks

  1. […] 1. $5-off-$25 printable! Good through 7/31. (Use it or lose it!!) 2. Wellness Program. If you haven’t signed up for this new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 3. Video Values. Watch short videos to earn Rite Aid coupons, including a $5-off-$25 purchase! There are new ones for August that have just been released. 4. Rite Aid Rebates. We are in the August Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 5. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  2. […] 1. Wellness Program. If you haven’t signed up for this new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $5-off-$25 purchase! 3. Rite Aid Rebates. We are in the August Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  3. […] 1. Wellness Program. If you haven’t signed up for this new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $5-off-$25 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the August Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  4. […] 1. Wellness Program. If you haven’t signed up for new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $4-off-$20 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the now in the September Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  5. […] 1. Wellness Program. If you haven’t signed up for new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $4-off-$20 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the now in the September Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  6. […] 1. Wellness Program. If you haven’t signed up for new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $4-off-$20 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the now in the September Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  7. […] 1. Wellness Program. If you haven’t signed up for new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $4-off-$20 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the now in the September Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  8. […] 1. Wellness Program. If you haven’t signed up for new loyalty card, go ahead and do so. You’ll be entitled to exclusive discounts plus you can rack up rewards – mostly savings on future purchases. Also, many of the sale prices and UP Reward deals require the use of a Wellness card. 2. Video Values. Watch short videos to earn Rite Aid coupons, including a $4-off-$20 purchase! (Use this coupon on top of hot rebate deals and sales for deep discounts.) 3. Rite Aid Rebates. We are in the now in the October Rebate Cycle. If you are new to Rite Aid rebates, scroll to the bottom of this post for additional help on getting started. 4. UP Rewards. These sort of work like Walgreens’ Register Rewards. These are coupons that print at the bottom of your receipt when you purchase participating products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. […]

  9. […] products. I recently had a PR rep answer some of my (and YOUR) UP Rewards questions. See that post HERE. There are also general FAQs about how these work HERE. Last week, I submitted a second round of […]

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