I’ve been using Pickup ever since it launched at my Twin Lakes Fred Meyer store last summer. It’s been nothing short of amazing for this busy work-at-home parent and I’m always talking it up to friends and family. Today I thought I’d share some of the common questions or concerns I see raised about this service and I hope, nudge you off the fence so you’ll give it a try for yourself.
Question #1: How easy is it to place an order online? It will probably take me just as long to place the order as do my own shopping.
I’ll admit, I was skeptical the first time I tried Pickup. Would the program be cumbersome, sluggish, or hard to navigate? I can tell you that the system was very easy to use from the very start.
When you log into the site, you’ll notice that Pickup smartly has your recent purchases front and center:
I’ve noticed that I often tend to buy a lot of the same items, so this makes building my list very easy. The search function is also incredibly quick to use.
After you’ve added your items to your cart, you select a pick-up time and submit. Last night I put together an entire Pickup order with a week’s worth of groceries in about 10 minutes’ time (and that included my meal planning!). If I felt this system was difficult or frustrating to use, I wouldn’t use it. Period.
Question #2: Will I pay more for the items I buy through Pickup than I’d get shopping in the store? What about coupons?
This is a common question I get and I’m here to tell you that not only will you get the same price as you would in the store, but Pickup also does an excellent job of highlighting those sale items for you!
Last night, these were the items showing in the “Sale Items for You” section. These are all prominently featured on this week’s ad.
As far as coupons go, yup. You can absolutely use both paper and e-coupons on your Fred Meyer Pickup order. After placing my order, I like to log onto fredmeyer.com/coupons and make sure to download any related coupons to items I’m purchasing. If you have paper store or manufacturer’s coupons, just let the Pickup team member know that once you’ve arrived and they’ll process them for you.
Question #3: I like picking out my own meat and produce. Will the Pickup team do a good job?
I’m going to be honest here. I feel like I often get better produce and meat when I order through Pickup!
Check out this beautiful chuck roast I got included in my order today:
There is very little fat to be trimmed on this and it looks like a very nice cut.
As far as produce goes, special instructions are welcome (and even encouraged!). When you go to checkout, you’ll see you have the option of leaving notes about anything and everything on your order. Last night I made sure to request green bananas. I also specified the quantity of onions I wanted, and I mentioned that I’d like more than a pound of ground beef. All these requests were met.
Bottom line, I’ve had zero issues with Pickup’s ability to select quality meat and produce.
Question #4: What if I forget to add an item to my order?
This has happened to me on a couple of occasions and it’s never been an issue. If you realize your error before midnight of the night before your order, you can place a new Pickup order and then there’s an option to add it to an existing order. Easy.
If you realize it after that, in many cases you can just call your store’s Pickup number and tell them. I’ve done this too, and they were able to accommodate me.
Question #5: Don’t you think the $4.95 fee is high for this service? Is it worth it?
Actually, I think it’s extremely reasonable! Today’s order would’ve taken me 30-40 minutes to shop for, plus the time involved to go through checkout. So you’re looking at about 40-50 minutes of time saved. Consider some of the following ways I’ve used Pickup:
- I used Pickup to pick up a big grocery order during Christmas week. The store was PACKED and the parking lot full. I easily saved myself an hour or more, plus the stress of going into the store during one of the busiest times of the year.
- Last night, I scheduled a Pickup order to pickup at 7am today. I was able to have all my groceries at home and put away by about 7:30 this morning, which means I no longer need to schedule some time during my day for this errand.
- I have scheduled Pickup orders for busy, errand-filled days to maximize my time.
I often tip waiters or waitresses in excess of $4.95, so I’m definitely happy to pay this reasonable fee to create some time and space in my week. You might be interested to read a post I wrote earlier this year about valuing time over money for more on this topic.
Have I piqued your interest? You might want to read my tutorial about how Pickup works to get started. Note that it’s not currently available at every Fred Meyer or Kroger store. To see if it’s available near you, head to Pickupt.
Now it’s your turn: if you’ve tried Pickup before, what has your experience been?