Over the past few months, I’ve been watching my Federal Way store slowly create an online shopping area called ClickList in the front of the store. My curiosity was definitely piqued! What is this all about? I was even more excited when I learned that my store was the first in the area to launch this service. The Fred Meyer stores in South Hill, Redondo, and Port Orchard will receive the service later this year. It’s also worth noting that some Kroger Family of Stores around the country may also have the service available or coming (head to ClickList to see if it’s available near you!).
I reached out to my friends at Fred Meyer to see if they could fill me in on the details of how it works so I could share them with you. I also was provided a VISA gift card so I could test out the process from start to finish for myself.
Turns out, the way it works is actually pretty straightforward: you order online and pick up at the store. I think this is a great option for busy families, or maybe parents with small kids who’d rather not spend an hour wandering the store aisles. The idea sounds awesome, but how easy would it actually be and would it actually save me any time? I was about to find out.
I started by heading to fredmeyer.com and clicking on the “order online” tab. From there, I was taken to a page called “ClickList” where I was prompted to log on with my Fred Meyer Rewards account.
One thing I noticed right away that I loved was the “recent purchases” and “my favorites.” ClickList was able to pull recent and frequent purchases made in store with my Rewards card! As I tend to purchase similar items over and over, this made adding items to my cart a snap.
One question I had about online ordering: would they honor sale prices? I was delighted to see that yes, they do! I was excited to buy some cherries at $1.88 per pound this week because that is the lowest price I’ve seen them yet this season. Please note that the prices are current as of the time of your order, but may change by your pick-up date. (For instance, if you place an order on Saturday with a Sunday pick-up time, you may experience price changes as the new weekly ad breaks on Sundays.)
I was very delighted by how easy the process was. Sometimes, when companies launch these newfangled shopping options they are cumbersome and glitchy. This was NOT the case with Fred Meyer’s online ordering system. In fact, I’d say the whole process from start to finish took me under 15 minutes – and that’s for a huge cart filled with a week’s worth of groceries! It was incredibly easy to navigate and didn’t bug out at all.
One thing you’ll want to note is that it may take a day for your order to be ready (so you will need to plan ahead a little). In my case, I submitted my order on Wednesday at noon, and the earliest available pickup time was Thursday at 7. Now, I knew I wouldn’t want to be heading to the store at 7 during our summer schedule, so I opted for a slightly later morning time.
You’ll also be able to review your order before you submit it. Everything looked good, so I said sure!
Except… two hours later I realized I’d forgotten a couple items. Shoot! I went back online and was able to see how incredibly easy it was to add to my order. (They give you a few hours to do this and thankfully, I was well within that cutoff.)
So far, I was totally impressed with my ordering experience. But how would pick-up go?
The next morning, I got to park in one of these handy dandy spots reserved just for ClickList customers. Now, I am just the WORST cell phone user, so don’t be like me! If I had brought my phone with, all I’d need to do was call the number and wait. They will bring it out to you curbside – no reason to go in the store. (Another huge perk if you have small kids in tow!)
Since I didn’t have a phone, I popped into the store to let them know I was here. (Again, you won’t have to do this at all so long as you bring your phone and call.) The bonus for me is I could sneak a peek where the magic happens. I didn’t go behind the doors as it was “employees only,” but it was clear they had places to store frozen and refrigerated items (so rest assured everything will stay at proper temps for you).
A super helpful employee delivered my items out to the car for me. I asked him if many people had been taking advantage of the new service and he said they have definitely seen some activity, which excites me. It’s so convenient, and I need it to be a permanent thing! He also gave me a great tip: make use of the “special instructions” field when ordering. For instance, he said, if you wanted very ripe avocados for making guac this weekend, you could request that. Great tip!
The other important question I asked Fred Meyer: what about coupons? YES, you CAN use coupons! Make sure to load any related digital coupons to your Rewards account. Paper manufacturers coupons can be presented at curbside and they should be able to take them back into the store and re-run your total.
Think about it: you save time, and you get the same deal. What’s not to love here?
I was really curious to unload my groceries when I got home. I have to say, I was very pleased. None of the eggs were broken. My bread was not smashed. The quality of the produce they selected was consistent with what I would’ve picked for myself. Everything was fresh and neatly bagged up.
They were out of the non-dairy milk I normally buy, so they substituted with the organic version. Note that you have the option to allow for substitutions like this if you want, but you will be charged whatever price the substitution is. (In this case, the organic version was about $1 more than the non-organic.) I didn’t mind this at all, because I know I would’ve made the same choice during my own shopping trip.
I thought this was another great example of their grocery skills. The chuck roast they selected for me was $15.75, which just so happens to have been the “estimated” price on my order!
All told, I paid about $10 less than what I was expecting for my order. I felt like the service was a huge time saver, particularly during the summer when I don’t always feel like shopping with my kids and we have bigger, better things to do. It was nice to head home at 9:30 in the morning with a car full of groceries, just ready to put away.
It occurred to me there’s another benefit of this service: you’re more likely to avoid impulse purchases. This could be handy if you’re trying to stick to a budget or diet.
Intrigued? Here’s another reason to give ClickList a try: the first three orders have no service charge! That’s right, you’ll just pay for the cost of your order. After that, the fee is $4.95 per order, which I think is incredibly reasonable considering the service they are providing and the time I saved. I would be happy to pay it. If you live near a Fred Meyer offering this service, I wholeheartedly encourage you to give it a try and see what you think!
Head to Kroger.com/ClickList to get started!
Edited to add: I now maintain a handy dandy ClickList resource for you! It’s a post of all the current Best ClickList Coupon Offers! Check it out:
Enter the Giveaway!
Are you intrigued by my post? Want to give it a try and live in the greater Federal Way area or near another Kroger store that offers ClickList? If so, Fred Meyer is graciously giving a winner a $100 gift card so they can try the process for themselves!
Updated: we have a winner! Congrats to Julie who submitted the following comment that was randomly selected:
This sounds awesome! This would definitely save me some time since I will soon have 3 kids 3 years old and under. I live in Federal Way, so would be able to try it right away.
Julie, please check your email as I’ve reached out to you to coordinate the delivery of your prize.
Entering is simple:
Updated: The contest is now CLOSED. Thank you to everyone who participated and left such great comments. Even if you did not win, I sure hope you’ll give ClickList a try!
Leave a comment on this post by Friday, July 8th at noon. For fun, I’d love to hear what appeals to you the most about ClickList online ordering – the convenience, time saved, the fact you can get the same deals in the store, or something else. As the intention is to use the gift card to experience the new ClickList online shopping service, I’d encourage you to only enter if you can take advantage of shopping at the Federal Way, Washington store OR if your Kroger or Fred Meyer store offers the service. I will randomly pick a winner from all available comments left. I will contact the winner by email as well as announce the winner on this post shortly after noon on Friday, July 8th. You will have 48 hours to respond to my email or notify me of your address following the contest’s close or I will pick another winner.
Disclosure: Fred Meyer graciously provided me with a VISA gift card for the purposes of my review post as well as a gift card for the winner of this contest. No additional compensation was received and all ideas expressed are my own. For more information, please review my Disclosure Policy.